GenTechN Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect information when you use the GenTechN platform (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We may collect the following types of information:

• Account information: such as your name, email address, and authentication details when you sign up or log in.
• Usage data: including interactions with the dashboard, API calls, prompts, and responses, as well as feature usage patterns and timestamps.
• Log and diagnostic data: such as IP address, browser type, device information, and system logs used for monitoring, debugging, and security.
• Payment information: limited billing details associated with subscriptions. Payment card data is typically processed by third-party payment processors and not stored in full by us.
• Support communications: any information you choose to share with us when you contact support or communicate with our team.

3. How We Use the Information

We use the collected information to:

• Provide, operate, and maintain the Service.
• Authenticate users and secure access to the platform.
• Monitor performance, reliability, and usage of the Service.
• Investigate and prevent abuse, security incidents, and fraud.
• Communicate with you about product updates, changes, or important notices.
• Improve the Service and develop new features based on aggregated usage patterns and feedback.

4. Data Retention

We retain information for as long as necessary to provide the Service, meet our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable laws.

You may request deletion of certain data associated with your account, subject to our legal and operational obligations.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers: third parties that help us operate the Service, such as hosting providers, monitoring tools, and payment processors.
• Third-party integrations: when you choose to connect GenTechN with external APIs, models, or tools, we may transmit data necessary to complete the integration, subject to your configuration.
• Legal requirements: when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud or security issues, or protect the safety of users and the public.

6. Cookies & Tracking

We may use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the Service.

7. Security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

9. Your Choices & Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, update, or delete certain data. You can contact us to exercise these rights, subject to verification and legal limitations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice, such as by updating the "Last updated" date, posting a notice in the dashboard, or sending an email. Your continued use of the Service after the changes become effective constitutes acceptance of the updated Policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: privacy@gentechn.com